Why is there no sound in my Samsung Galaxy wired headphones?

Fix no sound issues with Samsung Galaxy wired headphones by checking headphone functionality, software updates, headphone jack condition, and sound settings.

If your Samsung Galaxy device isn't producing sound through wired headphones, the issue could stem from faulty headphones, a damaged headphone jack, incorrect sound settings, or outdated software. Follow this guide to troubleshoot and resolve the problem effectively.

1. Update your Samsung Galaxy device software

Outdated software can cause compatibility issues with accessories like headphones. Ensure your device runs the latest software version:

1. Open Settings on your device.
2. Tap on Software update.
3. Select Download and install and follow the on-screen instructions.

2. Check for physical damage to your wired headphones

Inspect your headphones for visible damage:

- Look for bent or broken audio jacks, damaged cables, or exposed wires.

- Test the headphones on another device to confirm functionality.

3. Ensure the headphones are fully inserted into the jack

Partial insertion may prevent the device from recognizing the headphones:

1. Remove any cases or accessories covering the headphone jack.
2. Insert the headphones fully into the jack until they click.

4. Check the volume level on your Samsung Galaxy device

Low volume settings can mimic a no-sound issue:

1. Press the Volume Up button on your device.
2. Ensure the volume is not muted or set to zero.

5. Test with different headphones

If you have spare headphones, test them on your device:

1. Plug in the spare headphones.
2. If they work, the original headphones may need replacement.

6. Inspect the headphone jack on your Samsung Galaxy device

Damage to the headphone jack can prevent sound output:

- Shine a light into the jack to check for bent pins or debris.

- If the jack is damaged, visit a Samsung Service Center for repairs.

7. Adjust sound settings on your Samsung Galaxy device

Incorrect sound settings can cause audio to play through the speaker instead of the headphones:

1. Go to Settings > Sound and vibration.
2. Select Sound mode and choose Headset to route audio exclusively to the headphones.

8. Additional things to check

Consider these factors if the issue persists:

- Ensure your headphones are compatible with your Samsung Galaxy device.

- Restart your device to refresh system processes.

Supported Samsung Galaxy devices

This guide applies to most Samsung Galaxy devices, including the Galaxy S24, Galaxy S25, Galaxy S26, Galaxy Z Fold, Galaxy Z Flip, and Galaxy A series.

Related Samsung support topics

• How to troubleshoot audio issues on Samsung Galaxy devices

• How to update software on Samsung Galaxy devices

• How to replace or repair a damaged headphone jack on Samsung Galaxy devices