What to do if you cannot log into your Samsung account

If you’ve forgotten your Samsung account ID — which is usually the email address you signed up with — you can recover it using an email hint.

• First, open Settings, then tap Samsung account.
• Select ‘Forgot password or don’t have an account?’, and choose ‘Forgot ID’.
• Enter the requested information and tap Continue.
• You’ll then see a list of email ID hints linked to your account.
• Once you recognise your account, tap ‘Sign in now’ to continue.

If you remember your account ID but can’t recall your password, you can reset it securely.

• Open ‘Settings’, tap ‘Samsung account’, then select ‘Forgot password or don’t have an account?’.
• Choose ‘Forgot password’, enter your email address, and tap ‘Continue’.
• You’ll be asked to confirm your phone number and enter a verification code.
• Once verified, you can create a new password and tap ‘Next’.

Depending on your account setup, you may be offered different ways to reset your password.

1.      Reset via Primary Email

• Choose ‘Email verification’, then tap ‘Continue’.
• An email will be sent to your primary email address.
• Open the message, follow the instructions, and enter your new password.

2.      Reset via Security Question

If you’ve set up a security question, select ‘Verify with security question’.
Answer the question, then create a new password.

3.      Reset via Recovery Email

• Select ‘Verify with recovery number or email’, then choose ‘Recovery email’.
• Follow the instructions sent to your recovery email address, and set a new password.

4.      Reset via Recovery Phone Number

Alternatively, choose ‘Recovery phone number’.

Verify your details, enter the code sent by SMS, and create a new password.

You’ll also be asked whether you’d like to stay signed in on other devices, or sign out for added security.

This next step is especially important, and it’s one that’s often missed.

If you no longer have access to the phone number registered to your Samsung account, you won’t be able to receive verification codes — and that can prevent you from signing in.

For security reasons, changing your registered phone number takes two weeks.

This waiting period helps protect your account from unauthorised access, even though it may take a little patience.

To begin,

• Go to the Samsung account sign-in page.
• Sign in using your account details, then select ‘Need to change your phone number?’ when prompted.
• You’ll be asked to confirm your old number and verify your account using a code sent to your registered email address.
• After that, you can enter your new phone number and complete the verification.

Once the request is submitted, please wait the full two weeks as submitting another request during this time will restart the waiting period.

If you’re still unable to access your account after two weeks, Samsung Customer Support can help — or assist you in creating a new Samsung account if needed.

Please remember: two-step verification is mandatory for Samsung accounts with a registered phone number.

You can learn more about how it works on the Samsung Support website.