Why can't I hear the phone call sound clearly on my Samsung Galaxy?

Fix unclear call audio on Samsung Galaxy devices caused by speaker blockage, volume settings, software glitches, or Wi-Fi Calling issues.

If you're experiencing difficulty hearing the other person during calls on your Samsung Galaxy device, the issue could stem from physical obstructions, software settings, or network-related factors. This guide covers essential troubleshooting steps to resolve call audio problems effectively.

1. Why can't I hear the phone call sound clearly on my Samsung Galaxy?

Call audio issues often arise due to physical obstructions, incorrect settings, or software conflicts. Below, we'll explore common causes and solutions to restore clear call audio on your Samsung Galaxy device.

2. What should I check first if I can't hear the call sound well?

Start by ensuring that the speaker or microphone isn't blocked. A case, screen protector, or debris can obstruct sound. Additionally, verify that the volume is set to maximum during calls.

1. Remove any case or screen protector to check for obstructions.
2. During a call, press the Volume Up button to increase the call volume.

3. How do I restart my Samsung Galaxy device to fix call audio issues?

Restarting your device can resolve temporary software glitches affecting call audio. Follow these steps:

1. Swipe down from the top of the screen to open the Quick Settings panel.
2. Tap the Power icon and select Restart.
3. Test the call audio after the device restarts.

4. Should I use Safe Mode to identify app-related call audio issues?

Yes, Safe Mode disables third-party apps, helping you determine if an app is causing the issue. If the problem disappears in Safe Mode, uninstall recently downloaded apps.

1. Swipe down with two fingers to open Quick Settings, then tap the Power icon.
2. Touch and hold Power off until Safe mode appears, then tap Safe mode.
3. Check if the call audio issue persists in Safe Mode.
4. If resolved, uninstall recently downloaded apps one by one.

5. What if Wi-Fi Calling is affecting call quality?

Poor Wi-Fi networks can degrade call quality. Disable Wi-Fi Calling to test:

1. Open the Phone app and tap More options (three dots).
2. Select Settings, then Wi-Fi Calling.
3. Turn off Wi-Fi Calling and test the call.

6. When should I reset my Samsung Galaxy to factory settings?

If all else fails, a factory reset can resolve persistent software issues. Back up your data first:

1. Go to Settings > General management.
2. Select Reset > Factory data reset.
3. Tap Reset and confirm by selecting Delete all.

7. Supported Samsung Galaxy devices

These troubleshooting steps apply to Galaxy S24, Galaxy S25, Galaxy S26, Galaxy Z Fold, Galaxy Z Flip, and Galaxy A series devices.

8. Additional things to check

- Ensure your device's software and apps are updated to the latest versions.

- Test call audio with different contacts or networks to rule out carrier-specific issues.

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