How to Turn Off Demo Mode in Samsung Refrigerator?

Learn how to deactivate Demo mode (Exhibition mode, Cooling Off mode) on Samsung refrigerators, including BESPOKE models, to restore normal cooling functions.

If your Samsung refrigerator shows no cooling or displays "O FF" or "OF OF," it might be in Demo mode. This mode simulates operation for retail displays but disables actual cooling. Follow these steps to deactivate Demo mode and restore full functionality.

1. Why is Demo Mode Enabled on My Samsung Refrigerator?

Demo mode (also known as Exhibition mode or Cooling Off mode) is designed for retail environments, allowing customers to view the refrigerator's interior without actual cooling. If your unit was purchased from a store display, it may still be in Demo mode.

- The refrigerator lights up but doesn't cool.

- The control panel is active but unresponsive.

- The display shows "O FF" or "OF OF."

2. How to Deactivate Demo Mode on General Samsung Refrigerators

For most Samsung refrigerators (excluding Family Hub models), follow these steps:

1. Press and hold Button 1 and Button 2 simultaneously until you hear a chime.
2. If Demo mode remains active, press and hold Button 1, Button 2, and Button 4 together until you hear a chime.
3. Verify the current temperature on the display once Demo mode is deactivated.

Note: Button positions may vary slightly by model, but the sequence remains consistent.

3. How to Turn Off Cooling Off Mode on BESPOKE Refrigerators

BESPOKE refrigerators feature a Cooling Off mode (equivalent to Demo mode). To deactivate it:

1. Touch and hold the < and > buttons simultaneously for six seconds.
2. Press the O button to toggle the mode on or off.

4. Additional Things to Check

If the above steps don't resolve the issue:

- Ensure the refrigerator is properly plugged in and receiving power.

- Check for any error codes on the display and refer to the user manual for guidance.

- Verify that the refrigerator is not in a factory reset state, which may require additional setup.

5. Supported Samsung Refrigerator Models

These instructions apply to most Samsung refrigerators, including BESPOKE series, general models, and select Family Hub variants. Always consult your specific model's user manual for precise details.

6. Related Samsung Support Topics

- How to troubleshoot Samsung refrigerator cooling issues

- How to reset a Samsung refrigerator to factory settings

- Understanding error codes on Samsung refrigerators