Do you provide installation for large products?
Yes, we offer delivery and installation services for large products, including Televisions and large Home Appliances. Please refer to the details below:
Television Installation Policy
Free Delivery & Installation.
- Wall mount connection will be carried out at customer's own risk & responsibility on all counts i.e. durability of the surface to sustain the weight, any concealed electrical, air conditioning, water pipes or any other connections that could be damaged due to drilling.
- Only wall bracket supplied by Samsung technician will be used for installation, any other bracket if required to be fitted will be done at customer's own risk.
- Samsung shall not be held responsible for any unintended consequential damages caused by installation.
Home Appliances Installation Policy
1. Products Installation
A Delivery & Installation fee will apply to selected products as follows:
Air Conditioner: 350 AED
Refrigerators: 190 AED
Laundry (Washers, Dryers, Dishwashers): 175 AED
The fee is non-refundable once the order has been dispatched, regardless of any return requests.
For Household Appliances which require installation after delivery (such as but not limited to Air Conditioner, Washing Machine, Dishwasher and Air Dresser), Customer shall ensure that the installation place is ready for installation by arranging/ensuring the following:
- Enough space and ventilation for the Products in installation place.
- Installation should be on a solid, level floor that can support its weight. Failure to do so may result in abnormal vibrations, movement, or abnormal noise.
- Electrical power source near Products’ installation place that can handle the maximum load/current of the Products.
- Dedicated circuit breaker for air conditioner Products.
- Dedicated socket and Differential Pressure switch for home appliances.
- Electrical power connectivity should be available at site for testing and commissioning purpose.
- Water supply point near to installation place (Washing machine and dish washer).
- Water drainage point near installation place (AC indoor unit, washing machine and dish washer).
-Crane, scaffold or man-lift (If required).
- Installation site must be free of hazards and accessible by technicians.
- Installation site must be clean with acceptable level of humidity and away from any heat source.
Failure to meet the one or more of the above conditions, Samsung will preserve the right to postpone the installation until customer get the site ready for installation, re-visit charge can be imposed.
2. Special Requirements for the Product Installation:
- For Air conditioner Products, the installation team will do a site visit to check the requirements for AC installation, in terms of piping and wiring. Site visit and installation happen on separate days.
- For Air conditioner Products, the Products comes with standard 3 meters of copper pipe and cable only, any extension of the pipe or cable will be on chargeable base at 75 dhs per meter.
- Outdoor wall mounted bracket is not included (if required). Installation of outdoor wall mounted bracket is chargeable at 100 dhs per unit.
- Dismantle of existing AC is chargeable at 100 dhs per unit.
- For Washing machines & dishwasher the drain pipe should be at 60-90 cm high.